Our Commitment

  • Person-centred excellence – Your goals shape our direction.

  • Clarity and simplicity – Support that makes sense, without jargon or confusion.

  • Responsive communication – Timely, transparent, and proactive.

  • Holistic understanding – We consider mental health, community connection, family, culture, and personal aspirations.

  • Accountability and advocacy – We stand with you and for you.

Our Team

Vanessa Hansen

Founder and Support Co-ordinator 

Vanessa Hansen is the Founder of From the Heart and a NDIS Support Co-ordinator with five years’ experience in the disability sector, including four years in Support Co-ordination. She supports a wide range of participants, including those with complex and intensive needs, navigating the NDIS system to ensure practical and effective outcomes.

Vanessa brings many years of lived experience with mental health and has worked with disadvantaged youth both professionally and as a community volunteer. She is currently studying Counselling, specialising in grief and trauma, and children, youth and family.

Her work is grounded in genuine service, ensuring supports are coordinated, individualised, and aligned with each person’s goals

Joanna Hitchen

Support Co-ordinator and Psychosocial Recovery Coach

Joanna Hitchen is a NDIS Support Co-ordinator and Psychosocial Recovery Coach who holds a Diploma in Counselling and a Diploma in Rehabilitation.
Joanna brings lived experience in both mental health and palliative care, providing her with practical insight into the challenges individuals and families face. She is open, approachable, and non-judgemental, creating a safe space for people to be heard.
Passionate about community and service, Joanna is committed to supporting others to improve their quality of life. She works alongside participants to coordinate clear, effective supports aligned with their goals, advocating for their needs and helping them navigate complex systems with confidence and dignity.
Jalaina Hitchen is the Administrative Assistant at From the Heart, providing essential coordination and behind-the-scenes support to ensure the team and participants are well supported.
With a degree in Fashion Design, Jalaina brings creativity, attention to detail, and strong organisational skills to her role. Her background has developed her ability to manage multiple tasks efficiently while maintaining accuracy and professionalism.
Jalaina is approachable, reliable, and solutions-focused. She plays a key role in maintaining smooth day-to-day operations, supporting communication, and ensuring processes run efficiently so the team can focus on delivering quality support services.

Administrative Assistant

Jalaina Hitchen